Customer Service Support

Zoni Language Academy Manizales
Online, remote, United States
Zoni Live

Join Zoni Language Centers and transform your career. Your journey to excellence starts here!

Apply here

Full job description: Customer Service Support

As Zoni’s Customer Service Support, you will provide quick and efficient assistance, resolving issues for students, faculty, and staff, while collaborating with various teams to maintain our commitment to educational excellence.

• Provide timely and effective solutions to technical queries from students, faculty, and staff.
• Proactively follow up with students who have attendance concerns, offering support and solutions to improve their academic engagement.
• Respond to student inquiries regarding class schedules, academic processes, and other related concerns in a timely and accurate manner.
• Coordinate and manage incoming support requests, ensuring seamless collaboration with various departments to meet needs.

This position requires your full attention and commitment. If you intend to juggle multiple jobs simultaneously, this role may not be suitable for you. Please note that while this is a remote position, it demands alignment with the company's mission and values to ensure team cohesion and dedication.

We have previously encountered challenges with remote collaboration, including difficulty reaching team members and project stagnation. This has underscored the need for high levels of self-discipline to maintain productivity, especially in a remote setting.

To succeed in this position, you will need:

A strict routine and strong self-discipline
Excellent communication skills
The ability to establish a distraction-free workspace at home

If you are unable to meet these expectations, this role may not be the right fit.

Remote

Strong communication skills in English.
Problem-solving mindset and ability to multitask.
Comfortable with tech and learning new systems quickly.
Customer service oriented.
Team player in a dynamic, multicultural environment.
Reliable, motivated, and able to work independently in a remote environment.

- Full-time
- Monday to Friday and Saturdays (Mornings and Afternoons)

• Full time position
• Fully remote
• Work from the comfort of your home
• U.S. based organization
• Work with a global team
• Work-life balance
• Professional development
• Zoni offers the opportunity to start a great career in the Education industry.

Apply here

* We do not accept unsolicited assistance from search firms for employment opportunities. CVs/resumes submitted without a valid written search agreement for this position will be considered the sole property of our company. We do not pay fees for candidates hired through unsolicited agency referrals with no pre-existing agreement. Where agency agreements are in place, introductions are position-specific. Please don't make phone calls or send emails.